Terms & Conditions
Why Reading the “Fine Print” Matters
At G1 TRAVEL, we believe your vacation should be stress-free and full of great memories. That’s why we take time to clearly explain our Terms & Conditions — sometimes called the “fine print.”
Introduction
This section clarifies who is responsible for what, so there’s no confusion if something changes or goes wrong.
Every journey involves several parties working together: G1 Travel, tour operators/local partners, transportation companies, insurance providers, sponsors (if applicable), and you, the traveler. Knowing who does what helps prevent misunderstandings if plans change.
For your convenience, it might feel like G1 Travel organizes everything, but in reality we act as the official representative and consultant connecting all the parties involved — airlines, hotels, local operators, insurance, and more.
👉 Why this matters: In everyday life, you would need to book each of these services separately on different platforms (airline websites, hotel portals, insurance providers, transportation companies). That often costs more because you’re paying retail prices. As your travel agent, G1 Travel brings all of this together into one package, saves you time, and helps secure better group or wholesale rates.
We handle your booking, registration, payments, preparation, and communication before and during the trip. We’re your first point of contact. If you need clarification, paperwork, or help before departure, you know exactly who to reach.
Our trusted local partners handle airport pick-ups, hotel check-ins, meals, sightseeing programs, and safe return transfers. They ensure your trip runs smoothly on location and are your “on-the-ground” support.
Airlines, bus companies, and cruise lines provide transportation services according to their own terms & conditions. Delays, cancellations, or baggage issues are handled under their policies, not by G1 Travel directly.
The insurance company provides coverage for accidents, illness, trip interruptions, or emergencies while traveling. Medical bills or lost luggage are costly — insurance protects you financially and gives peace of mind.
Sponsors such as corporations, nonprofit or profit organizations, or churches sometimes cover the cost of group travel or arrange the participation of their members. If you are part of such a group, the contract and travel conditions are usually provided to you by the group leader. However, you always have the right to personally request a copy of the terms and conditions from G1 Travel.
This ensures transparency about who is financially responsible and what rules apply. It also helps you understand your rights and obligations, even if you are not the one making the payment. At G1 Travel, we are always glad to work with both companies and organizations and want every participant to have clarity before the trip.
To follow local laws, respect cultural customs, carry the correct documents, and comply with the agreed trip terms. Safe, respectful travel ensures a positive experience for you and the group.
1. Before the Trip
This protects you from surprises later (like denied boarding for expired passports or unexpected fees). Everything is clear before money is paid.
To secure your spot, you must sign the electronic agreement and pay either the deposit or the full cost (depending on the trip). The balance is usually due several weeks before departure. Without payment + signed contract, your seat isn’t guaranteed.
Cancellation fees depend on how close to the departure you cancel and follow the rules of airlines, hotels, and tour operators. The closer to the trip, the higher the penalty. Last-minute cancellations can cost almost the entire trip price.
Name changes, date changes, or destination changes often mean extra fees, and sometimes changes are not possible at all, depending on suppliers. Airlines and hotels have strict rules, so flexibility is limited after booking.
Yes, and it’s your responsibility to check expiration dates, visa needs, and any entry requirements (vaccines, forms, etc.). G1 Travel can guide you, but you must provide the correct documents. Airlines will deny boarding if your documents are not valid — even if you already paid.
Yes, a sponsor (company, church, family member) can pay, but the contract is still between the traveler (you) and G1 Travel. You will receive the trip conditions through your group leader or directly from us. Why this matters: It prevents confusion about who is financially responsible.
In the U.S., travel insurance is not legally required, but we strongly recommend it. Some destinations require proof of insurance to enter. Insurance protects you in case of medical emergencies, trip delays, or lost luggage. If you decline, you accept full financial responsibility. A small insurance fee can save you thousands in emergencies, and in some countries it’s the only way you’ll even be allowed to travel.
Usually after full payment is received and suppliers confirm everything. Documents are sent electronically a few days to weeks before departure. You’ll know exactly when to expect your travel confirmations, so there’s no stress.
2. During the Trip
This defines what is and isn’t under G1 Travel’s control during your trip. It ensures you know your rights if flights delay or local rules apply.
When you book a transfer, a designated person or team will be waiting for you at the airport with your name on their list. They are responsible for checking you in as “arrived.” If they don’t see you, they may try to locate you or contact you using the information you provided at booking.
If you did not book a transfer, your first personal assistance will be at the hotel. You know exactly who to expect upon arrival, and where to turn for help if you prefer independence. Either way, you won’t be left without support — whether at the airport, hotel, or through your own chosen arrangements.
If you travel without a transfer, your main contact will usually be the hotel reception. However, if your package includes a local tour operator, you won’t be left alone — at check-in the hotel staff will let you know the exact time of your first orientation meeting with your tour operator’s representative.
At this meeting you’ll receive their contact information, learn about the key benefits of your package, and hear important safety tips specific to your destination. This way, you’ll know whom to reach out to in case of questions or emergencies.
Many travelers assume they’ll only meet hotel staff, but the tour operator often plays a crucial role in guiding you, offering extra services, and making sure you stay informed about local conditions.
Transportation is the most unpredictable part of any trip. Weather, technical issues, or other outside factors can cause delays or changes. Airlines, bus companies, and other carriers take their responsibilities seriously and usually provide alternatives such as rebooking, rerouting, or later departures.
But they’re not all-powerful — they cannot control the weather or situations beyond their reach. That’s why we strongly recommend you do not schedule any extra activities on your travel days. Always leave a buffer of up to 8 hours for possible schedule changes.
Understanding these risks helps you plan wisely. Instead of getting frustrated when travel plans shift, you’ll already be prepared with extra time and realistic expectations.
Yes. As a traveler, you are expected to respect all local laws, cultural traditions, and hotel policies. You are personally responsible for any damages you cause or violations you commit.
We understand that it’s impossible to fully learn a country’s legal system if you’re only there for 7–10 days. That’s why in most popular tourist areas there is a tourist police — their role is to protect visitors’ rights, assist with cultural misunderstandings, and help bridge language barriers.
These are called force majeure events — situations no one can control (epidemics, extreme weather, strikes, political unrest, etc.). Before your trip, it’s always smart to check what risks might exist in the region you are visiting and prepare a backup plan.
The best support in these cases usually comes from your home country’s embassy or consulate. Almost every country provides a 24/7 hotline where officers can explain, in your language, what steps to take. They can also coordinate with local authorities if you need urgent help.
Contact your local tour operator/host representative. They can help arrange a room change or even a different hotel, usually for an extra fee. Knowing this saves you stress — you’re not “stuck,” but changes may cost extra.
Go directly to the hotel reception. Ask them to fix, replace, or clean. If needed, request a room change. Reception handles maintenance and housekeeping fastest.
Call or message your insurance company immediately to open a case. They will guide you to approved clinics/hospitals and explain what costs are covered. Without insurance confirmation, you might have to pay bills yourself.
Always report it at the reception desk. They will contact either the hotel police or the local police to investigate, and you’ll need a copy of the police report for insurance claims.
👉 Important to know:
Valuable items and important documents should be stored in the hotel safe at reception, which is usually more secure than the small in-room safe.
You are ultimately responsible for your own belongings. That’s why we recommend not bringing unnecessary valuables on vacation — it reduces the risk of loss, theft, or simply forgetting them when you leave.
👉 Why this matters: With proper precautions, you avoid both unnecessary stress and unexpected expenses. Insurance will only help if you followed the basic safety rules.
No. Some items (like minibar drinks, snacks, or pay-per-view TV) are extra. Prices are usually listed in your room. Charges will appear at checkout. Avoid surprise charges by checking the price list before using extras.
You can usually keep small toiletries (soap, shampoo, lotion, slippers, sometimes pens or notepads).
You cannot take towels, robes, pillows, blankets, hair dryers, or electronic devices — these belong to the hotel. Hotels will charge your card if items are missing after checkout.
3. After the Trip
This section ensures that any issues are resolved fairly and gives you a clear process for raising concerns.
If something bothers you during your trip, please let us or our local partner know right away. If we don’t know about the problem in time, and the service has already been fully used, we are not obligated to provide compensation afterward.
You always have the chance to fix things on the spot:
Didn’t like the flight? In some cases, it may be possible to rebook with another airline.
Unhappy with the hotel? A room change or even moving to another property can be arranged (sometimes with an extra charge).
Of course, we understand that sometimes you don’t want to “ruin the vibe” of your vacation by complaining — you’d rather relax and just let things slide. But often by the last day, all those small inconveniences pile up, and it feels impossible to stay silent. That’s why we encourage you to speak up early.
If you still prefer to wait, you may submit your complaint in writing within 14 days after your return. Please include tickets, receipts, photos, or any supporting documents. We review cases based on your agreement and provider rules.
Early communication allows us to solve issues on the spot and give you the best value for your vacation budget. Complaints filed later are still welcome, but the options for solutions are often limited.
Feedback is always welcome. You can submit reviews directly to G1 Travel, on our website, or through independent platforms. With your consent, G1 Travel may use your review for marketing — never revealing personal details without permission. Your review helps future travelers make better decisions and helps us improve.
Items left in hotels, buses, or airplanes are handled under the lost & found policies of each provider. Contact them directly as soon as possible. G1 Travel can assist with communication, but responsibility for recovering lost items lies with the service provider. The faster you contact the provider, the higher the chance of recovery.
Yes, but claims usually must be filed within a set timeframe (often 30–60 days). Keep all receipts, medical records, and the police report (if applicable). Contact your insurance company immediately to open the claim. Missing the insurance deadline can mean losing coverage, even if the event clearly qualifies.
If your trip was arranged or paid for by a church, company, or organization, you may need to submit feedback or claims through your group leader or sponsor. However, you can always request information directly from G1 Travel. This ensures accountability — you know whether to direct your concerns to your group leader or the travel company.
Refunds are possible only if a service was not delivered as promised — for example, if your hotel category was downgraded or an excursion was canceled without a replacement.
But if the issue is about personal taste (like the flavor of the food, the view from the room, or the weather), that does not qualify for a refund.
💡 Pro tip: Before you go, read not only the best but also the worst reviews about your hotel or carrier. That way you’ll be mentally prepared that it’s a real-world adventure, not a palace freshly renovated just for your arrival.
We also recommend booking a slightly higher-class hotel or a recently renovated property, so you don’t end up in a place that looked amazing in internet photos from 20 years ago but in reality feels like a squeezed lemon — tired and smelling of the past.
Another important factor: balance your budget. If you spend most of it on flights and hotel only, you might come home disappointed. But if you plan to spend at least the same amount on excursions, experiences, and souvenirs, your trip will almost always feel richer, happier, and more memorable.
Smart planning keeps expectations realistic, reduces stress, and helps you come home satisfied, not frustrated. After all, travel is about discovery — and today, it’s easier than ever to explore new places across almost any country you dream of.
At G1 Travel, we are genuinely invested in making your journey the best it can be. We carefully choose our partners, services, and systems so that your trip feels easy, matches your request and budget, and helps you reset, recharge, and come home with fresh inspiration and new discoveries.
That’s why we always encourage traveling with at least one close friend or in a group where you can truly be yourself. Shared moments create the best memories.
And remember: if anything happens, we’re here — ready to step in and stand up for you.